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James
Baird |
10154 Tilton Street
San Diego, CA 92126 |
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(858) 380-8376 |
Established IT professional with strong support technique and customer astonishment skills
dedicated to precise and flawless execution. Over 10 years of experience managing,
administering, developing and supporting successful information infrastructures for diverse
companies and industries.
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Skills |
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Perl |
OOP, mod_perl, DBI, CGI |
7 years |
Java |
JDBC, JSP, EJB |
5 years |
C |
JNI and Perl extensions |
10 years |
SQL |
MySQL, PostgresQL |
7 years |
XML |
DOM, XSLT, SOAP |
3 years |
Unix |
Solaris, Linux, FreeBSD |
10 years |
HTML |
DHTML, ASP, JavaScript, CSS,
browser capabilities |
7 years |
Other |
SNMP, LaTeX,
Postscript |
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Experience |
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Sharp Health Care
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2006 - Current. |
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Systems Analyst
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Installed, configured and troubleshot the CarePoint Software suite and Identix
Biometric readers on Windows 2000 and XP clients corporate wide.
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Applied Security patches and updates as needed
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Provided technical support to end users.
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Administered Windows 2003 and 2000 servers via terminal services.
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responsible for managing small teams (1-3 people) on various
size projects.
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Administered NTFS file and share permissions.
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Performed attended and un-attended installs of Windows XP and 2000 via answer files
and udf files (ghost images).
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Configured and troubleshot Local Computer and Group Policies (GPOs).
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Managed Solutions
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2005 - 2006. |
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Consultant for Sharp Healthcare
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Installed, configured and troubleshot the CarePoint Software suite and Identix
Biometric readers on Windows 2000 and XP clients corporate wide.
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Applied Security patches and updates as needed
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Provided technical support to end users.
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Administered Windows 2003 and 2000 servers via terminal services.
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responsible for managing small teams (1-3 people) on various
size projects.
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Administered NTFS file and share permissions.
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Performed attended and un-attended installs of Windows XP and 2000 via answer files
and udf files (ghost images).
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Configured and troubleshot Local Computer and Group Policies (GPOs).
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Etrade Financial
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2003 - 2005. |
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Sr Software Engineer
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Re Writing this description; Re Writing this description; Re Writing this description;
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Re Writing this description; Re Writing this description;
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Re Writing this description; Re Writing this description;
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Re Writing this description; Re Writing this description;
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Re Writing this description; Re Writing this description;
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Re Writing this description; Re Writing this description;
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Kinetic Storage
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2001 - 2003. |
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Chief Web Architect
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designed and implemented corporate intranet web site,
customer management web interfaces, and database backends
to drive them (mod_perl, MySQL, XML, DHTML)
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designed and implemented enterprise-class SNMP-based network
measurement and monitoring system, complete with web interface
to status tables, histories, and graphs (mod_perl, MySQL,
PostgresQL, SNMP, XML)
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designed and implemented web-based frontend to Giganews news
service, complete with multi-part decoding and assembly,
global search, and user-preference management (Java, JNI,
MySQL, XML)
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designed and implemented customer information document
management and sending system, with abilities to dynamically
generate professional, watermarked documents and print, fax,
or e-mail them to customers (mod_perl, MySQL, XML, LaTeX,
Postscript)
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responsible for managing small teams (5-10 people) on various
size projects (including those listed above)
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various sysadmin responsibilities to setup and maintain
servers for intranets and customer systems (Solaris, Linux)
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1Execstreet.com
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2000-2001 |
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Webmaster
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Responsible for the development, administration, maintenance and support of the 1ExecStreet.Com web site.
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Designed and executed a web strategy that integrated with the overall business and marketing plan and increased site traffic by 83%.
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Streamlined and optimized existing VB/ASP code and SQL queries reducing disk space by 18% while increasing application speed and load time.
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Developed a Job Board for 1execstreet.com's current executive searches.
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Implemented an XML based Resume Builder which increased candidate resume submissions by 38%.
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Effectively led and managed the development and visual design teams.
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Provided Technical leadership to office management and executive staff. Reported directly to the company CTO.
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Intel
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1996-2000 |
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Web Developer Support - Intel.com
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Involved with all aspects of development, deploying and support of the intel.com web site.
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Administered the Intel.com static, dynamic and e-commerce web servers world-wide and provided third level support for critical servers and server applications (24X7 on-call pager).
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Maintained a 96% up time schedule for all of the web and application servers.
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Developed a web based trouble-ticket submission tool, which increased overall efficiency and dramatically decreased customer support calls.
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Setup, supported and maintained Intel's Listserv and FTP Linux servers.
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Assisted with debugging ASP, JavaScript and HTML code for Intel Certified Web Authors and Developers.
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Maintained a 99% resolve rate for technical support tickets / requests.
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First point of contact for all emergencies and incidents regarding any of the Intel.com servers.
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Intranet Web Developer Support
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Administered and supported all IT static and dynamic Intranet web servers.
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Setup and maintained all department hardware and software virtual servers as well as sub-directory web enabled space with IIS 4.0 and Netscape Enterprise server running Windows NT 4.0 and Windows NT 3.51.
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Created an extensive web-based online publishing manual, which decreased call volume by 36% and was later added to the Intel University Curriculum.
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Provided first level support for the Intel intranet environment.
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Assisted internal web authors with all IT supported web development tools and graphics related products such as Microsoft Front-Page 97 & 98, Adobe Photoshop, Adobe Illustrator, Adobe ImageStyler and Alaire Homesite.
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Analyzed and repaired all web browser issues. Maintained a 92% resolve rate.
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Recipient of numerous Intel Achievement awards.
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Technical Support
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First level support for the Intel internal computing environment. Analyzed and resolved client, network and server related issues.
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Supported products include: Windows NT 3.51 and 4.0, Windows 95 and 98, Windows 3.1 and 3.11, Banyan Vines, cc:Mail, Microsoft Outlook 97 and the Microsoft Office 95 and 97 Suite.
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Used the Remedy call-tracking tool.
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Education |
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University of California, Berkeley
B.S., Computer Science, GPA: 3.97
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Certifications |
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Windows Operating System Architecture (WOSA) I, WOSA II, Access 97, VB 5, VB 6 Desktop, VB 6 Distributed, Visual Interdev 6.0, Front Page
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Microsoft Certified Systems Engineer (MCSE)
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NT 3.51 / NT 4.0 / 2000 / 2003
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Microsoft Certified Professional + Internet (MCP+I)
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TCP/IP, Internet Information Server 4.0/5.0, Internet Explorer Admin Kit IEAK
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Intel Certified Web Author
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